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FAQs

What do you use at Prestige to clean windows?
-Our technicians use only soft soap(Biodegradable- contains no phosphates, ammonia or hazardous ingredients)mixed with water, professional Sorbo and Ettore squeegees and Scrubbing T-bars , sponges, Triumph glass scrapers, Huck and Microfiber towels

Does Prestige Window Washing only clean windows?
-No, Prestige also do pressure washing, gutter cleaning, gutter protection, and duct cleaning.

Can you make a weekend appointment?
-Yes, we usually work on all Saturdays, and we are often willing to work on Sundays.

Do I need to be home during the cleaning?
-We ask our clients to be home if the interior of the windows are done, but otherwise we are willing to service your gutters and the exterior windows if all pets are properly contained.

What should I do prior to Prestige arrival?
-Nothing really. However, if you want to facilitate the quickest most efficient window cleaning experience- then you may want to remove all items from windows and window sills, such as potted plants, pictures, and hanging objects such as prisms etc

What is your cancellation policy?
-We hope you contact us as soon as possible in case of a cancellation. We don’t have any cancellation fees.

How do you do estimates?
-We always offer free estimates over the phone (which is usually sufficient). In the event that we need to see the job, our estimates are still free.

Is there are going to be any dirt brought inside my home?
-No, not at all! At Prestige, we wear "booties" (blue shoe covers) when working inside your home. Our ladders and buckets are also cleaned before entering your home. We also lay down towels over the floor and/or any object near the window, such as couches, computers and beds.

How often should my windows be cleaned?
-We recommend cleaning your windows every 6 months. This helps protect your windows from the different elements of each season, and it will make your home look new all year round.

What if I forget when my last cleaning was?
-We keep records of our clients’ schedules. You can call us anytime to find out when the last service was done.

Do I remove any grids or curtains?
-Any assistance is welcome, but it is not necessary. It does help the process though and many customers do prefer to help out, especially with the removal of window grids. Typically, we can work around everything in the house!

How do you clean the screens?
-We take the screens off before cleaning the windows, scrub/brush them out thoroughly, wipe them down with damp towels, dry them off completely with clean towels, and then we put them back in place after we complete the window cleaning. The whole process is done outside your home

Do you work on condo units, and townhomes?
-Yes. We work on all types of residential homes including private homes, estates, townhouses, and condo units.

Do you provide all the equipment needed for each job you perform?
-We bring everything. No equipment is required from the customer.

How high do your leaders go?
-Our ladders reach up to 24 ft. in height. If you have higher windows we will clean those windows with a ladder/pole combination.

We understand that it's very important for you to be able to use your time wisely.

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